Introducing our Elite Success Plan designed to propel your business’s success from day one

With our Elite Success Plan, you're not just a customer – you're a partner in success. We're committed to providing you with the support, resources, and guidance you need to thrive.

The Elite Success Plan is available as an additional purchase in every version of Design Flex.

Speak with an expert

A diverse group of professionals shaking hands in an office setting.

Discover our Elite Success Plan designed to propel your business’s success from day one

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Priority & Expert Support

Access a dedicated support line with extended hours, including Saturdays – because timely help matters
Join weekly office hours for direct guidance from our expert trainers

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Essential Onboarding

Getting Started: Accelerate new hire productivity with an exclusive onboarding
Exclusive onboarding program valued at $120 to jump-start productivity

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Exclusive Training Savings

Start strong with our Starter Training package, valued at $710
Receive 50% off one online instructor-led training annually, worth $425
Enjoy a permanent 15% discount on all future training sessions

Here is a full description of what is included in the Elite Success Plan

Included in your subscription	Without Elite Success Plan	With Elite Success Plan	Description
Technical support and services
Telephone support	Monday–Friday, 9AM–7PM EST	Monday–Friday, 9AM–7PM EST, plus Saturday, 9AM-7PM EST Dedicated phone number with priority status	Contact support agents to handle your technical questions and issues through the phone
Live chat	24/5, plus Saturday 8AM–12PM EST	24/5, plus Saturday 8AM–7PM EST	Live support in real-time with support agents through chat
Support center	Included	Included	Online support portal full of how-to articles and videos to answer your questions
Onboarding
Installation guide	Included	Included	Online installation guide available
Personalized onboarding assistance	Not included	Included	Get guided setup and personalized assistance from a Design Flex Expert – $120 value
Training
Webinar based training	Included	Included	Over 30 product and thought-leadership webinars to view
Discounted training starter package	Not included	Free training Starter Package - $710 value	Package includes three on-demand courses to help you get started (Apply coupon)
Discounted premium web-based training	Not included	50% off one instructor-led course annually - $425 value	Instructor-led classroom training available across the US and Canada (Apply coupon)
Discounted in-person classroom training	Not included	15% off all training	On-demand training or instructor-lead on-line training available to pick from (Apply coupon)
Live office hours with expert trainers for on-going support	Not included	Included	Book time with knowledgeable experts to help you on your journey
Software maintenance & upgrades
Software version upgrades	Included	Included	Always be on the latest version of the software. Available in Cyncly Account
Software maintenance releases, service packs, patches, updates, and hotfixes	Included	Included	Access the newest features and enhancements made to your software. Available in Cyncly Account